pinupworld Terms and Conditions

01 Introduction and Definitions

These terms and conditions ("Terms") govern the use of the pinupworld platform. These Terms form a legal agreement between pinupworld ("we", "platform", "operator") and you ("user", "member", "player"). By registering on pinupworld or using the platform, you acknowledge that you have fully read, understood, and agreed to abide by these Terms.

Key Definitions

• "Account" — Your registered personal gaming account used to play games and conduct transactions on pinupworld.
• "Balance" — The total amount held in your account, made up of deposits, winnings, and bonuses.
• "Bonus" — Additional credits granted as part of a promotional offer, subject to specific conditions.
• "Wagering Requirement" — The condition specifying how many times you must place bets before a bonus can be withdrawn.
• "Real Money" — Your own deposited funds, separate from bonuses.
• "KYC" (Know Your Customer) — The identity verification process.

These Terms shall be interpreted in a manner consistent with Bangladeshi law and applicable international gaming regulations. In the event of any dispute, our decision will be considered final, though the opportunity for fair and equitable resolution will always remain open.

02 Eligibility and Registration

The following conditions must be met to open an account on pinupworld and use the platform.

Age Requirement

pinupworld is only for individuals aged 21 or older. Opening an account by anyone under 21 is a clear violation of these Terms, and we reserve the right to close such an account immediately. Protecting minors from gaming is one of our primary commitments.

Registration Terms

• Each individual may open only one account — more than one account is prohibited.
• All information provided at the time of registration must be completely true, accurate, and up to date.
• Any changes to personal information must be reported to our support team immediately.
• Opening or using an account on behalf of a third party is prohibited.
• Multiple accounts from the same household or the same IP address will be investigated if they come to our attention.

Identity Verification (KYC)

Before your first withdrawal or upon our request, you may be required to provide identity verification documents, such as:

• National Identity Card (NID) or passport
• Proof of ownership of a bKash / Nagad / Rocket account
• Proof of address (if required)

Withdrawals may be held until the verification process is complete. Providing false documents will result in account closure.

03 Account Management

Login Security

It is your responsibility to keep your pinupworld username and password completely confidential. If anyone else accesses your account, the responsibility for that activity falls on you. If you suspect any unauthorized access, notify our support team immediately.

Updating Account Information

If your phone number, email, or payment details change, please inform us via live chat or email. We are not responsible for any transaction issues caused by outdated information.

Inactive Accounts

If there is no login or transaction for 12 consecutive months, the account will be marked as inactive. A monthly maintenance fee may apply to inactive accounts. Contact the support team to reactivate your account.

Account Transfer Prohibited

Transferring, selling, or gifting your account, account balance, or any bonus to another person is strictly prohibited. If this rule is violated, all associated accounts will be closed.

04 Deposits and Withdrawals

Deposit Rules

• Deposits are only accepted from payment methods registered in your own name.
• Using a third-party payment method may result in the deposit being cancelled and the account being placed under investigation.
• Deposit confirmation generally takes a few minutes; network issues may cause longer delays.
• Deposit limits are set by pinupworld and may be changed without notice.

Withdrawal Rules

• KYC verification must be completed before making a withdrawal.
• It is recommended to use the same payment account for withdrawals as was used for deposits.
• Bonus balance cannot be withdrawn directly — it converts to real money once the bonus wagering requirement is met.
• In cases of suspicious activity, withdrawals may be held until the investigation is complete.

05 Bonuses and Promotions

Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. To be eligible to withdraw the bonus, you must wager 20 times the total bonus amount.

• Example: Deposit ৳1,000 and the bonus is ৳2,000 → total balance ৳3,000.
• Example: Deposit ৳12,000 and the bonus is capped at ৳10,000 → total balance ৳22,000.

General Bonus Terms

• Each bonus offer has its own specific terms, which are clearly stated on the offer page.
• Bonuses may only be used on eligible games at pinupworld.
• Two bonuses cannot be used at the same time.
• If a withdrawal is requested after claiming a bonus, the bonus and any associated winnings may be cancelled.
• If bonus abuse is detected, the account will be suspended and all bonus-related winnings will be forfeited.
• pinupworld reserves the right to change, suspend, or cancel any bonus offer at any time.

How Wagering Requirements Are Met

Not all games contribute equally toward meeting the wagering requirement. Some games may count only partially toward bonus wagering. Specific details can be found on each promotion's page.

06 Gaming Rules

All games on pinupworld are operated through third-party software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, Ezugi, NetEnt, and others). Game outcomes are determined entirely by Random Number Generator (RNG) technology.

Fair Play Policy

• pinupworld ensures fairness and transparency in all games.
• Game outcomes are not predetermined and cannot be manually altered by anyone.
• If a game is interrupted due to a technical error, that round will be considered void and the wagered amount will be returned.
• In the event of a server error or disconnection, the game outcome will be determined according to server logs.

Game Disputes

If you have a dispute regarding a game outcome, you must notify us within 24 hours via live chat or email. We will review the game logs and provide a decision within a maximum of 7 business days.

Maximum Win Limit

A specific maximum win limit may apply when using certain promotions or bonuses. This limit is stated on each offer's page.

07 Sports Betting

pinupworld offers betting on cricket (including BPL, IPL, T20 World Cup, and ICC tournaments), football, kabaddi, and many other sports.

General Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a match or event is cancelled, the bet amount will be refunded.
• A bet confirmed before odds change will remain valid at the original odds.
• In live betting, odds may change based on real-time information.
• If a suspicious betting pattern is detected, the bet will be placed under review and may be cancelled if necessary.

Match Fixing and Fraud

Betting on match fixing or using prior knowledge of a sports event outcome is strictly prohibited. If such activity is detected, the associated account will be closed, all winnings will be forfeited, and legal action will be taken where necessary.

08 Prohibited Activities

The following activities are strictly prohibited on pinupworld and will result in account closure:

• Operating multiple accounts for the purpose of claiming bonuses.
• Playing games using automated software, bots, or scripts.
• Exploiting technical errors or loopholes in games to gain an unfair advantage.
• Using the platform for money laundering or the purpose of processing illegal funds.
• Harassing, threatening, or cheating other players.
• Treating staff in a disrespectful or threatening manner.
• Attempting to breach or hack the platform's security systems.
• Opening an account with false information or attempting to avoid verification.
• Abusing bonuses through betting calculators or advantage play methods.

09 Privacy & Data Protection

pinupworld gives the highest priority to protecting your personal information. Our platform uses SSL encryption technology to keep all data transfers secure.

Data Collection

We collect your registration details, transaction information, gaming activity, and platform usage data. This information is used solely for providing services, ensuring security, and meeting legal obligations.

Sharing Data with Third Parties

Your information is not sold or transferred to third parties for any commercial purpose. However, data may be provided to authorities upon request when required by legal obligations or investigations. Game providers may receive minimal data related to gameplay.

For more details, please visit our Privacy Policy page.

10 Responsible Gaming

pinupworld places the highest importance on responsible gaming. Gaming is for entertainment — not as a source of income. We want every player to enjoy themselves in a safe and healthy way.

Self-Control Tools

• Deposit Limit: Set a daily, weekly, or monthly deposit limit.
• Loss Limit: Decide the maximum amount you are willing to lose within a set period.
• Session Limit: Control how long you play at a time.
• Self-Exclusion: Suspend your account for a set period of time.
• Permanent Exclusion: The option to permanently leave the platform.

To use these tools, contact us via live chat. For more information, visit the Responsible Gaming page.

11 Account Suspension & Closure

pinupworld's Rights

We may suspend or close an account without prior notice in the following circumstances:

• If any clause of these terms and conditions is violated.
• If fraud, deception, or suspicious activity is detected.
• If false identity or information is provided.
• Due to legal obligations.
• For technical security purposes.

User Rights

You may request the closure of your account at any time through our support team. At the time of account closure, you will have the opportunity to withdraw your remaining balance (real money only, excluding bonuses). If the wagering requirements for a bonus have not been met, that bonus will be cancelled.

12 Limitation of Liability

pinupworld makes every effort to provide a safe and reliable platform. However, our liability is limited in the following areas:

• If gaming is interrupted due to internet connection issues.
• Due to technical faults in third-party game software.
• If the payment provider's (bKash, Nagad, etc.) system is down.
• Due to force majeure events such as natural disasters or government directives.
• Due to the user's own negligence in securing their account.

Gaming is inherently risky and carries the possibility of financial loss. It is entirely the user's responsibility to be aware of this risk and to play within their means.

13 Terms & Conditions Changes

pinupworld reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will post a notice on the platform and, where possible, inform you by email as well.

The first time you log in after a change, you may be asked to review the new terms and conditions. Continuing to use the platform after a change constitutes acceptance of the new terms and conditions.

If you do not accept the new terms and conditions, you will have the option to close your account and withdraw any remaining real money.

14 Contact & Support

If you have any questions, comments, or complaints about these terms and conditions, please contact our support team. We are ready to assist you in Bengali 24 hours a day, 7 days a week.